FAQs for Tenants

When is the security deposit due?

The security deposit amount is equal to the monthly rental rate and is due on or before the lease start date. It must be paid via certified check or money order, and it cannot be combined with any other payments. In most cases, the deposit can be provided at the move-in inspection in exchange for keys.

How much is the pet fee?

The non-refundable pet fee is most often $350 per pet but not always. Pet fees are NOT applied to any damages that your pet may cause. Not all properties allow pets. Please read our property descriptions for information regarding pets. If nothing specific about pets is listed, then pets may be allowed with owner approval. You must provide age, weight and breed information to be considered.

What is the non-refundable fee due at lease signing?

Once a lease is executed, we require payment of a non-refundable fee that is equal to the monthly rental rate. The non- refundable fee will secure the property and upon move in will convert to the first full month’s rent payment. This fee must be paid by certified check or money order. It is not the same as the security deposit.

Do you do short term leases?

Typically, we do not offer short-term leases. Most lease terms are a minimum of 12 months. In rare cases, an opportunity to lease for a shorter time may arise. Please read our property descriptions for information regarding lease terms.

How do you screen tenants?

We use AppFolio, Inc. to obtain consumer reports and/or investigative consumer reports in regard to credit, rental and criminal history. By submitting an application, the applicant certifies that all of the information in the application is true and correct.

Are applications approved on a first come basis?

No. APPLICATIONS ARE NOT ACCEPTED ON A FIRST COME, FIRST SERVED BASIS. The landlord/owner and agent reserve the right to accept the application that best suits the needs of the owner.

How are applications evaluated?

The $55 non-refundable application fee covers the cost of a credit check, background check and rental history search. Each occupant over the age of 18 is required to complete a rental application. We review each application as a whole, which includes reviewing the credit history, criminal background, rental history, and total household income.

In cases where multiple applications are received, we evaluate all applications and make a decision that best suits the owner of the property.

An application will not be considered “complete” and will not be processed until the following are provided to us: a complete and signed application from you and each co-applicant and/or co-signer; application fees are paid to us and all qualifying documents are submitted to us by each applicant.

Are application fees refundable if we are approved but don’t get the property?

Application fees are NON-REFUNDABLE. There are NO EXCEPTIONS. We encourage you to view the property in person

prior to submitting an application. Should your application be approved but circumstances dictate that you do not get the property for which you applied, the application fee will NOT be refunded. In some cases, we can, however, transfer your application to another property that we manage. In this case, you will not have to pay an additional application fee.

Do we have the right to terminate early?

Although our lease does not allow for early termination, we do have a process for dealing with situations when tenants must terminate before the lease end date. In exchange for the forfeiture of the deposit to CJ&L, we will market the property for lease, screen applicants and execute a new lease, to replace your lease. Until a new lease is executed, you will be responsible for abiding by the lease terms as originally agreed. If a new lease is executed, a termination to release you will be executed. Other terms may be a part of any termination but most of our terminations include a forfeiture of the security deposit to CJ&L, payment of move out charges including but not limited to cleaning fees, a $50 admin fee for paperwork processing, and any prorated rent due through the start date of the new lease

When do I get keys?

Keys are provided at the move-in inspection but not before tenant has provided proof that utilities for the property are held in the name of the tenant and all initial payments (i.e. non-refundable fee, admin fee, pet fee, security deposit, prorated rent) have been received.

How do I inquire about the status of my application? How long will it take for a decision to be made on my application?

We receive a high volume of applications. In most cases, you can expect to hear something within 3-5 business days. We will notify you via email whether you are approved within 10 days after the date we receive a completed application. You must not assume approval until you receive actual notice of approval. If, within 10 days of submitting your application, you have not received an email notification regarding the status of your application, please contact us.

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